Terms and Conditions
Please read these Terms and Conditions carefully before using this website. By using this website, you agree to all the terms set forth below.
1. General Terms
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Website Owner: This website is operated by Root IT Support.
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Purpose: This website is designed to sell IT products such as computers, office supplies, and other technology equipment, and to provide professional IT services.
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Acceptance: Your use of our services is considered an automatic acceptance of all these terms and conditions. If you do not agree, please do not use this website.
2. Ordering and Payment
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Ordering: All orders for products or services must be made by contacting us directly via phone +855 17 925 629, email [email protected], or the chat system available on the website.
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Product Status: All products displayed on the website are sourced from local suppliers. Our company acts as a reseller and distributor.
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Payment Methods: Payments can be made in two ways:
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Cash on Delivery: Pay in cash when the delivery person arrives at your location.
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Bank Transfer: Transfer funds through the company's bank account before or after receiving the goods, as agreed upon.
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3. Services
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IT Services: Our company has a team of professional technicians to provide IT services based on customer needs. All services require prior agreement on the scope of work and pricing.
4. Warranty and Returns
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Warranty: All product warranties are subject to the original supplier's warranty policy. Our company will provide detailed warranty information for each product upon request.
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Returns/Exchanges: We do not accept returns or refunds unless the product is damaged from manufacturing or does not match the order, which must be reported to us immediately upon receipt of the goods.