• Manages the network systems and PCs, make sure that they are functioning efficiently at all times.
• Ensure that all the software used is in good working condition.
• Assess the needs of all computers under Root IT’s maintenance.  
• Diagnose & resolve problems faced with customer’s computers / LAN / Wireless/network.  
• Regular tests must be conducted to see what needs to be updated on the customers' computers to ensure peak performance.
• E-mail troubleshooting (MS Outlook, Outlook Express, Thunderbird)
• Ensure software patches are updated in customers’ computers.
• Do performance tuning to ensure efficient running of the computer
• Ensure LAN components are working at an optimized level
• Update the protection system (Antivirus, Spyware, back up, current stabilizer, etc.)
• Prepare proper documentation on its solution in troubleshooting each different IT problem and issue
• Remain well-versed in Helpdesk policies, procedures, standards, and documentation
• Customer-oriented and focused on meeting the customer’s needs
• Equipped with IT skills to meet customer’s IT needs (e.g. set up a network, manage the OS setup, what type of tech, Windows 10, Windows Server 2008, 2016, and Linux Server.
• Telephone System  & CCTV (PABX Configuration, Main Phone & Camera Security Configuration with DVR)
• Build good relations & cooperation with staff, customers, and potential customers.

Qualifications
Your profile

• Bachelor's Degree in Computer Science
• At least 1-year experience (IT industry)
• Thorough knowledge of ROOT IT COMPUTER Services
• Good customer service
• Proficiency in Office Technology
• Strong problem-solving and resolution skills
• Initiative
• Good Communication skills
• Self-motivated
• Punctuality
• Ability to work independently and also be a team player
• Fluency in Khmer and English language

How to Apply:

• Interest candidates, please forward your detailed CVs including a recent photo with a cover letter describing your suitability for the role and salary expectation to the address detailed below:
• Office: 017 925 629 / 070 925 629
• E-mail: office@rootitsupport.com