Job Description
IT Technician Officer
  • Manages the network systems and PCs, make sure that they are functioning efficiently at all times.
  • Ensure that all the software used is in good working condition.
  • Assess the needs of all computers under ROOT IT’s maintenance.  
  • Diagnose & resolve problems faced with customer’s computers / LAN / Wireless / network.  
  • Conduct regular tests to see what needs to be updated in the customer’s computers to ensure peak performance.
  • E-mail troubleshooting (MS-Outlook, Outlook Express, Thunderbird)
  • Ensure software patches are updated in customers’ computers.
  • Do performance tuning to ensure efficient running of the computer
  • Ensure LAN component are working at optimized level
  • Update the protection system (Antivirus, Spy ware, back up, current stabilizer, etc.)
  • Prepare proper documentation on its solution in troubleshooting each different IT problem and issue
  • Remain well versed in Helpdesk policies, procedures, standards and documentation
  • Customer oriented and focused on meeting the customer’s needs
  • Equipped with IT skills to meet customer’s IT needs (e.g. set network, manage the OS setup, what type of tech, Windows 10, Windows Server 2008, 2016 and Linux Server.
  • Telephone System  & CCTV (PABX Configuration, Main Phone & Camera Security Configuration with DVR)
  • Build good relations & cooperation with staff, customers and potential customers.

Your profile

  • Bachelor Degree in Computer Science
  • At least 1 year experience (IT industry)
  • Thorough knowledge of ROOT IT COMPUTER Services
  • Good customer service
  • Proficiency in Office Technology
  • Strong problem solving and resolution skills
  • Initiative
  • Good Communication skills
  • Self-motivated
  • Punctuality
  • Ability to work independently and also be a team player
  • Fluency in Khmer and English language

How to Apply:

  • Interest candidates please forward your detailed CVs including a recent photo with a cover letter describing your suitability for the role and salary expectation to the address detail below:
  • Office: 017 925 629 / 070 925 629
  • E-mail: